If your Wireless is not working, don’t fret, this is a common issue with Windows 7. Your system may need Driver Updates for this fix. Call the number above or if you wish to fix it yourself, simply Plug in an Ethernet Cord to your modem to connect to the Internet. You will then need to visit the manufacturer website and search your specific model number. Download and install your wireless driver.

WINDOWS 7 NOT GENIUNE ERROR MESSAGE?
If you are prompted by one of these screens please read the following:

If your Windows 7 copy saying it is Not Genuine please check your Internet connection. If you cannot connect to the Internet please refer to the Wireless Fix above. Once connected to the Internet you will be able to verify your copy of Windows, Windows 7 will not know if your copy is genuine or not until you have logged on to the Internet. If the issue has still not been resolved you can contact us at 1-888-293-8122.

Other Issues?
If are having other issues please check for driver updates. This is the common fix for most problems with Windows 7. You can contact our customer service dept at 1-888-293-8122 if you need assistance.

Find your computer manufacturer and click the link below to find the correct drivers for your system:
Drivers for Dell Computers

Drivers for IBM/Lenovo Computers

Drivers for HP/Compaq Computers

Download, needs, hardware, where to

Certificate of Authenticity (COA):

• To activate your copy of a Microsoft Windows operating system, you must locate the Certificate of Authenticity (COA) on your computer and enter the product key. COA’s can be in a variety of locations on your computer, even under the battery.

KEYS NOT WORKING?

Microsoft has turned off a number of keys on your keyboard
during this activation process. Don’t worry about a few keys not working and finish
activating your Windows. Keyboards rarely fail and all the keys should be working after
activation.

Trouble Activating Windows:

• Multiple COA’s: Some computers (often those with Windows XP Home or Professional) may have two COA’s on them. If you have two COA’s, make sure you are using the one that says “REFURBISHED PC” on the label (see below).
• Making sure it is entered correctly: Copy the COA from the label onto a piece of paper. Double check to make sure it is correct. Pay close attention to 8’s that could look like B’s, O’s that can be mistaken for Q’s and such. Enter the COA using the piece of paper.
• Activate Windows over the phone: Call toll-free 888-571-2048 to speak with a Microsoft customer service representative – they can help you activate Windows if you are still having trouble.

Typical COA Label locations on Laptops: On the bottom of the laptop Underneath the battery of the laptop	.
Typical COA Label locations on Desktops: On the top of the desktop On the back of the desktop On the bottom of the desktop	.
Typical COA Label locations on All-in-One’s: On the back of the computer On the underside of the stand	.

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Drivers for IBM/Lenovo Computers

Drivers for HP/Compaq Computers

Download, needs, hardware, where to

Hardware:

Windows XP:

• Open the Device Manager by right–clicking My Computer, click Manage, and then select Device Manager
• Locate the webcam/fingerprint reader and double-click on the icon
• Verify that Windows says “This device is working properly”

Windows Vista & Windows 7:

• Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager
• Locate the webcam/fingerprint reader and double-click on the icon
• Verify that Windows says “This device is working properly”

Drivers:

Update your computer’s Drivers

Software:

Even if all your drivers are up-to-date, your Webcam and Fingerprint Reader might not work without an appropriate application.

Download & install the Dell Webcam Application:

• Click on Drivers & Downloads
• Enter the manufacturer serial number of your computer
• Refine Your Results: under Category, select Applications
• Look for WebCam software under the list of applications
• Download and install the software
• Alternate Link

Download & install the Dell Fingerprint Reader Application:

• Click on Drivers & Downloads.
• Enter the manufacturer serial number of your computer
• Refine Your Results: under Category, select Applications
• Look for Fingerprint Reader software under the list of applications
• Download and install the software

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Batteries:

• Check to make sure the batteries in your Bluetooth device still hold a charge and are installed correctly

Recognizing Hardware:

Windows XP:

• Open the Device Manager by right–clicking My Computer, click Manage, and then click Device Manager
• Locate the Bluetooth and double-click on the icon
• Verify that Windows says “This device is working properly”

Windows Vista & Windows 7:

• Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager
• Locate the Bluetooth and double-click on the icon
• Verify that Windows says “This device is working properly”

Drivers:

Update your computer’s Drivers

Can’t, won’t, doesn’t, wireless, keyboard, mouse, recognize, detect, see

• Dell Manuals
• HP/Compaq Manuals
• IBM/Lenovo Manuals

Didn’t, doesn’t, have, computer, download, for, need

Wireless Switch:

• If your computer has a wireless switch, make sure it is switched to the on position.

Recognizing Hardware:

Windows XP:

• Open the Device Manager by right–clicking My Computer, click Manage, and then click Device Manager
• Under Network Adapters, locate the Wireless and double-click on the icon
• Verify that Windows says “This device is working properly”

Windows Vista & Windows 7:

• Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager
• Under Network Adapters, locate the Wireless and double-click on the icon
• Verify that Windows says “This device is working properly”

Drivers:

• Update your computer’s Drivers
• For Broadcom wireless cards visit Broadcom Support Page

Internet Service Provider (ISP):

• Contact your ISP customer support line to ensure that any issues with the network are resolved

Can’t, doesn’t, won’t, wifi, detect, find, networks,

• Shut down the computer so all its lights are off. Plug in the charger. Watch for any lights that turn on once the charger is plugged in. If no lights turn on, adjust the position of the power cord, making sure everything is plugged in fully. If there are still no lights on then the charger could be the problem.
• Plug the computer in, turn it on, unplug it. If the computer turns off immediately then the battery could be the problem.
• Remove the battery and plug the charger in. If the computer can turn on then the battery could be the problem.

If you need assistance replacing a battery or charger you can Contact Us, and please have your Warranty ID Number ready.

Won’t, doesn’t, can’t, trouble, dead, power, work, hold

Hard Drive Partition:

If your computer has a COA with “REFURBISHED PC” printed on it then your computer was built with a restore partition on the hard drive. Activating this will restore the operating system to factory defaults.

• Turn the computer off
• Turn the computer back on
• Immediately begin tapping the down arrow key
• When given a choice between running Windows XP and the System Restore, select System Restore
• Follow the on-screen instructions
• After 10-20 minutes your computer will load a desktop
• Wait for “System Preparation Tool 2.0” to load
• Select “Reseal”
• The computer will Shut Down
• Restart the computer and re-activate Microsoft Windows

Media:

If your computer came with operating system restore CD’s they can be used as well to restore the operating system to factory defaults.

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• If you are having trouble playing DVD’s, try installing VLC Media Player, it is a 16 MB program that may fix the issue.

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